Refund Policy

We are committed to providing quality products and ensuring a positive shopping experience for our customers. If we make a mistake with your order, we will work to make it right. Please read the following policy to understand how we handle returns, exchanges, and refunds.

Store Contact Details

Company name: DS RETAIL CROYDON LIMITED
Store website: https://croydonltd.shop
Email: help@croydonltd.shop
Store address: 59 Beulah Road, Thornton Heath, England, CR7 8JG, United Kingdom
Phone number: +447502574450

Damages and Order Issues

Please inspect your order immediately upon receipt. If an item is defective, damaged, or if you have received the wrong item, please contact us promptly at help@croydonltd.shop. This allows us to evaluate the issue and work toward an appropriate resolution.

Returns and Exchanges

We accept returns or offer exchanges where a mistake has been made on our part. If your order is incorrect due to our error, we will offer a full refund or an exchange for the correct product, as appropriate.

To be eligible for a return or exchange under this policy, your item must be in the same condition that you received it: unused and in its original packaging. You will also need the receipt or proof of purchase.

To start a return or exchange, please contact us at help@croydonltd.shop or call us at +447502574450. If your request is accepted, we will provide a return shipping label and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards under this policy, except where applicable law provides otherwise.

Refunds

Once we receive and inspect your return, we will notify you and confirm whether your refund is approved. If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at help@croydonltd.shop.

United Kingdom 14-Day Cooling-Off Period

If your order is delivered within the United Kingdom, you may have a legal right to cancel your purchase within 14 days of receiving the goods, without giving a reason, subject to applicable exceptions under UK consumer law.

Where this right applies, you must notify us of your decision to cancel within the applicable 14-day period. You must then return the goods within 14 days of notifying us of your cancellation.

Please take reasonable care of the goods while they are in your possession. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

To exercise your cancellation rights, please contact us at help@croydonltd.shop or +447502574450. Refunds will be processed in accordance with applicable UK consumer law.