Terms of service

Terms of Service

Overview

This website is operated by DS RETAIL CROYDON LIMITED. Throughout the site, the terms "we", "us", and "our" refer to DS RETAIL CROYDON LIMITED. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Please read these Terms of Service carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you should not access the website or use our services.

Store Information

Company name: DS RETAIL CROYDON LIMITED
Store website: https://croydonltd.shop
Store address: 59 Beulah Road, Thornton Heath, England, CR7 8JG, United Kingdom
Email: help@croydonltd.shop
Phone: +447502574450

Eligibility

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission from a parent or legal guardian to use this website.

Products and Orders

We aim to display our products, descriptions, prices, availability, and related information as accurately as possible. However, errors may occasionally occur, and we do not guarantee that all product descriptions, images, pricing, or other content on the site will be error-free, complete, or current at all times.

We reserve the right to refuse, cancel, or limit an order where there are legitimate reasons, including incorrect information, suspected fraud, payment issues, stock issues, or pricing errors, subject to applicable law.

If we need to cancel or change your order, we will contact you using the email address provided at checkout.

Custom and Made-to-Order Products

Where products are custom made or made to order, production and handling times may vary. Please review the relevant product description, Shipping Policy, and checkout information before placing your order.

By placing an order for a custom or made-to-order product, you confirm that all information, design choices, sizes, specifications, and personal details provided by you are accurate.

Pricing and Payments

All prices are shown in the currency displayed on our website. Prices may change without notice, but changes will not affect orders that have already been accepted, except where permitted by applicable law.

Payment must be completed at checkout before an order is processed, unless otherwise stated. You agree to provide current, complete, and accurate billing, shipping, and payment information.

We reserve the right to correct pricing or product information errors and to cancel affected orders where appropriate and permitted by law. If payment has already been collected for an order that is cancelled, any applicable refund will be processed in accordance with our Refund Policy and applicable law.

Shipping

Shipping destinations, handling times, delivery estimates, and other delivery details will be provided in our Shipping Policy and, where applicable, during checkout.

Delivery timeframes are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our reasonable control.

Please ensure your shipping address is correct before placing your order. Incorrect or incomplete address information may cause delays or failed delivery. This does not affect any rights you may have under applicable consumer law.

Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Refund Policy and applicable consumer protection laws.

If your item arrives defective, damaged, or incorrect, please contact us as soon as possible at:

Email: help@croydonltd.shop
Phone: +447502574450

Please provide your order details and a description of the issue so we can review your request.

Refunds, when approved, will be issued in accordance with our Refund Policy and applicable law.

Order Issues and Customer Support

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us promptly so we can review the issue and determine an appropriate resolution.

Email: help@croydonltd.shop
Phone: +447502574450

Business Hours

Our customer support contact details are provided above. Please contact us by email or telephone for assistance with orders, products, payments, shipping, or other inquiries.

Accuracy of Account and Checkout Information

You agree to provide accurate, complete, and up-to-date information when placing an order. This includes your name, billing address, shipping address, email address, and payment information.

Incorrect or incomplete information may result in delays, failed delivery, or other order issues. This provision does not limit any rights or remedies available under applicable law.

Prohibited Uses

You may not use our website or products for any unlawful purpose or in violation of any applicable laws or regulations.

You agree not to:

Use the site for fraudulent, misleading, or illegal activity.
Attempt to interfere with the security or operation of the website.
Submit false or misleading information.
Copy, reproduce, or exploit any part of the website without appropriate authorization.
Upload or transmit viruses, malware, or harmful code.

We reserve the right to take appropriate action where these terms are violated, subject to applicable law.

Intellectual Property

All content on this website, including text, images, graphics, logos, product designs, and other materials, belongs to DS RETAIL CROYDON LIMITED or its respective content owners and suppliers, unless otherwise stated.

You may not copy, reproduce, distribute, sell, or use website content without the appropriate permission of the relevant rights holder.

User-Submitted Content

If you submit reviews, comments, images, designs, or other content to us, you confirm that you have the right to provide that content and that it does not violate the rights of any third party.

We may use submitted content where necessary to process your order, provide customer support, or operate our services, subject to our Privacy Policy and applicable law.

Privacy and Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Personal information may be processed as necessary to handle orders, provide customer service, process payments, arrange shipping, and operate our store, in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how personal information is collected, used, and protected.

Third-Party Services

We may use third-party service providers for payment processing, shipping, analytics, website hosting, or other business operations.

Your use of third-party services may also be subject to the terms and privacy policies of those providers. We are not responsible for third-party websites or services to the extent permitted by law. Nothing in this section affects any rights you may have under applicable law.

Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation would be unlawful, including any liability or consumer rights that cannot legally be excluded under applicable law.

Subject to the preceding paragraph, we will not be liable for indirect or consequential losses arising from the use of our website, products, or services where such limitation is permitted by law.

Disclaimer

We make reasonable efforts to provide accurate product and service information. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

Products and services are subject to availability. Nothing in these Terms of Service affects any statutory rights or remedies available to consumers.

Changes to These Terms

We reserve the right to update, change, or replace parts of these Terms of Service by posting an updated version on our website.

The latest version will be available on this page, together with the date of any applicable update where provided. Changes will apply in accordance with applicable law. Continued use of the website after changes are posted may indicate acceptance of the updated terms where legally appropriate.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in England and Wales, subject to any mandatory consumer protection laws that apply to your purchase.